I really do, and I do not use the word hate lightly.
I ordered an item 2nd December for next day delivery, however, due to a royal cock-up, my item ended up Avigliana, which is over 1600 miles away from where I live, so I contacted them due to their messages which meant it was now lost, no kidding! I finally got my money back today.
Due to this loss, I decided to order a replacement that was exactly the same item, but cheaper on 8th December along with a circular needle so I can finish my sweater, a couple of DVD’s and another present for M. These were all on Prime, and therefore next day delivery, but when I went to pay it changed from Saturday to Monday, so with a sigh, I decided that would have to do. Monday came and at about 4pm the two DVD’s were delivered, but the other three items were nowhere to be seen. I contacted Amazon and was told that they would be here on Wednesday now. So much for one-day delivery! I fired off an email and this morning got an email saying that they were getting delivered today. Rolling my eyes I thought to myself, well this is better than Wednesday, and since we are having -10°c I can finish my sweater. But, and there is always a but, Amazon messaged me through their app “From Amazon Shipping at 11AM today; Unable to locate address. Please contact Amazon with more address information. Amazon Shipping is having trouble delivering your package to the address provided.” WTF! The same delivery office managed to deliver my DVD’s yesterday to that same address, yet today cannot find it. The thing is they cannot miss the place as it is three-quarters of an acre, and there are huge signs with the name of the place all over them and at night it is lit up, so again you really cannot miss it. On the delivery address, I even put a note saying that it is on the corner of two roads as it has a name and not a number, so really there is no excuse. I can only presume that the driver could not be arsed delivering the item or is Stevie Wonder.
I called them again today and was told that it was impossible to deliver again tomorrow due to the location and postcode. I wanted at this point to reach into the phone and rip his throat out. I told him he was as useless as the delivery drivers as the depot was only 45 minutes drive from here and that I have ordered things at 11pm and night and had next day delivery, yet he insisted that it was impossible. I questioned his ability to do the job and told him I wanted to speak to the manager, he told me that he would get him, but, as with everything Amazon, this was to be drawn out. He came back after a long time on hold to tell me that the manager was not available today! I said firmly “What?” he then decided that he was available today, but would have to call me back sometime, and could not give dates or times as to the return call, so that meant they did not give a shit and I could go swing for it. I hung up at this point as I was ready to kill someone.
I then received an email, quite a pitiful email from so-called customer services giving piss poor excuses as to the shabby treatment, but in essence, its message was this; tough shit, we do not care, but thanks for your money.
One other thing that really pissed me off was that they charged me twice for the circular needle. Only £5.81 overcharge, but it is that, an overcharge. His reply to the email was that I was mistaken and that it was only taken once. So I did a screenshot of my bank showing the two payments and sent off to him demanding that my items are delivered tomorrow and a full investigation be made as to why all my items are lost or delayed and that I want some form of compensation and my money back of course. The compensation was mentioned in my first email, which he decided to ignore, and I told him that he had not read my email fully, and to have respect and answer all my points and not cherry pick what he could be bothered with.
It is shocking how we are expected to pay £79 a year for a service that is never fulfilled.
So, in essence, I hate Amazon.